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Already with Merlin? There's more to discover

You're already running your practice on Merlin — but there's a whole ecosystem of connected tools, training and support designed to give your team even more time back. Here's how to get the most from it.
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Build the Merlin that fits your practice. 

Connected tools to simplify your day

These connected tools switch on more of what Merlin can do: from taking payments to working on the move.
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MWI Pet

Your own branded booking and client engagement experience. Let pet owners register, book and manage appointments online 24/7 - all flowing straight into Merlin, with fewer calls for your reception team.
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Automated Payments

Take payments effortlessly, anytime, anywhere. Send online payment links or use Dojo’s integrated card terminal - with every payment reconciled in Merlin automatically. Less admin, less debt, faster cash flow.
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Merlin Mobile 

Merlin is now in your pocket. Take your diary, patient records and full treatment workflow with you in your phone or tablet - in the consult room, on the ward, or out on a home visit - all syncing back to desktop in real time.

Integrations

Merlin connects with a wide range of market-leading tools - from labs and accounting to AI and client communication - so you can build a system that works exactly the way your practice does.

Get the most from Merlin

Get the most from Merlin with Merlin Help Centre

Every practice uses Merlin a little differently - and there's always more it can do. Merlin Help Centre is your on-demand training portal, packed with how-to videos, tips and walkthroughs to help your whole team build confidence, work faster, and unlock functionality you might not know is there.

To access the Help Centre – click on your profile within Merlin, then click ‘Merlin Help Centre’

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Help, whenever you need it

Need a hand? We're here to help

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Get quick answers and step-by-step guidance in our self-serve Help Centre, or reach our support team if you’re needing more assistance.

For further support using Merlin, contact our Customer Product Consultants

If you are experiencing an issue within Merlin, log in (using your Merlin login details) and raise a ticket here.

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Insights

How integrated payments reduce friction for clients, staff, and veterinary practice owners

Payments shape pet owner experience

Payment processing is rarely the highlight of the working day. But it has to be accurate, clear, and reliable — and when it isn't, the problems tend to surface at the worst possible time: at the end of the day, when the team is trying to finish on time.

Using veterinary AI to streamline consult notes

More patient time and less paperwork

It seems like you can’t go a single day without hearing about AI. Artificial intelligence poses a lot of possibilities and a lot of pitfalls for veterinary practice. Optimising how your team is using it and offering tools tailored for their jobs can turn AI use from a risk to a growth opportunity.

How veterinary practices can meet younger pet owners’ expectations while growing their business

Strengthen client loyalty with real-time texting

Communication habits have evolved dramatically in recent years, with text-based platforms like WhatsApp, Facebook Messenger, and SMS dominating how people connect in their personal and professional lives. It’s no surprise then that traditional phone-based systems, with their long queues, missed calls, and limited accessibility, are no longer enough to meet the expectations of pet owners.

Want to see what else Merlin can do for you?

Talk to your account contact about switching on the tools that fit your practice.