Merlin

Practice

Management

Simplified

Spend less time on admin and more time with patients. Merlin equips you with the tools you need to run your practice smoothly and efficiently.

Welcome to Merlin

The cloud-based veterinary software providing everything you need to engage with your clients, care for your patients, and manage your practice. From automated payments to two-way messaging, everything is built to make your working day smoother, your team more productive, and your clients happier.

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No. 1

UK veterinary software

320,000+

Veterinary users

44m+

Pets

99.99%

Uptime

Built for you

Every business is different and Merlin works in partnership to address pain points in your practice and help your business grow. Whether you’re an independent veterinary practice or a large group, our solution can cater to your unique needs.

Featuring

Schedule management

Seamless care with smart scheduling

Book appointments based on your team’s availability, wherever they’re working. Merlin’s smart prompts help you schedule follow-ups automatically, so nothing gets missed. Link with MWI Pet to reduce inbound calls and keep clients in the loop.

Featuring

Client engagement

Keep your clients connected and drive compliance

Merlin helps you manage client records with ease, while automated reminders and workflow prompts support compliance. Stay in touch through SMS, email, teleconsulting and more - you choose what works best for your practice.

Featuring

Reporting

Turn your data into action

Alongside standard reports, Merlin’s Report Wizard lets you customise outputs and use insights to drive client communication and smarter decision-making.

Featuring

Billing

Simplify invoicing and stay on top of payments

From estimates to insurance claims, Merlin supports all aspects of invoicing. Reduce admin and track monthly direct debits with our Health Care Plan module.

Featuring

Automated payments

Make payments easier for your clients, and your team

Send secure online payment links directly from Merlin, and enjoy fast in-practice payments with Dojo POS. Payments are automatically recorded, helping you reduce debt and improve the client experience.

Featuring

Inventory management

Know what you have, where it is, and when to reorder

Track stock in real time, automate reorders, and manage pricing across sites. With MWI Wholesale integration, deliveries are logged with batch numbers and expiry dates, with no manual entry.

Featuring

Patient management

Keep every patient record complete and consistent

Standardise clinical notes and automate invoicing based on treatments performed. With everything in one place, you can focus on patient care.

What are the benefits of Merlin?

Time saving

Intuitive design helps you get things done faster
Smart automation reduces repetitive tasks
On-demand training through Merlin Academy

man looking at phone while holding his grey cat

Improved client experience

24/7 two-way messaging with pet parents
Online payments and integrated POS

A cheerful woman interacts with a veterinarian receptionist, providing paperwork for her dog's appointment, in a modern clinic setting.

Tailored to your practice’s needs

Seamless integrations with accounting, diagnostics, inventory, and more
Customise your Merlin system for your unique needs
Scalable for practices and groups of all sizes

Merlin’s latest enhancements

A fresh new look

Faster, easier navigation designed with you in mind
Automated payments

Prompt payment, less debt, better client experience

Two-way client messaging

Stay connected with pet parents 24/7
Merlin Academy

On-demand training for your whole team

Animation of vet and vet tech in veterinary office

Powerful integrations, your way

Merlin connects with a wide range of platforms, so you can build a system that fits your practice perfectly:

VetConnect PLUS - order and review lab results with ease
QuickBooks integration - modern accountancy made simple
Inventory management - real-time stock levels and automated replenishment
Secure file storage – Business-grade document management with robust data protection

5 stars

"Automatic ordering based on inventory management pre-sets is great and saves lots of nurse time. We love the ability to email and text clients straight from the file."

–Software Advice overall rating

Keeps the practice moving forward

"Merlin helps us on a day-to-day basis, not just through the management system but through their integrations with our internal laboratory equipment, workflow systems and wholesaler to name a few. The consistent development of the platform and addition of new features/integrations helps the practice keep moving forward in an ever-expanding digital world."

–The Brook Veterinary Surgery

Excellent customer support

"Customer support excellent always available (and can access the system remotely) for any issues. Umbrella package"

–PMS, Wholesaler, Buying Group

Built by experts, backed by MWI

Merlin is powered by the veterinary expertise of MWI Animal Health. We’ve worked in, and supported practices like yours for years - and we’re just getting started. With continuous updates and a focus on innovation, Merlin evolves with your needs.

Merlin release notes