Animal care with a human touch

At MWI Animal Health we are united in our responsibility to create healthier futures for our patients, our customers and our people. We offer a supportive environment, competitive salaries and benefits and a chance to help change our industry. We welcome employees from all sorts of backgrounds and when you join us, you'll become part of a team of people with experience in industries from across the U.K. We're a close-knit group united in our purpose to improve the lives of animals and people everywhere.

MWI Animal Health by the numbers
associates in the U.K.

We try to be transparent across the business. We're not pushy with clients. We're honest about how and when we can benefit their business. We keep them in the lead. We ask questions. We find out what they need and advise.

ROSS TURNER, specialist business manager

Find the right role for you

MWI Animal Health is looking for professionals interested in creating healthier futures and impacting the health of animals through the U.K.

Customer Service Advisor

Castle CARY

Working as part of a team, this role focuses on being the initial point of contact for customers from across the Animal Health group. Responsibilities include taking customer orders and managing customer enquiries, along with business development and adding value for customers. The role also requires the continued handling of day to day essential tasks and other duties which aid successful completion of our objectives. This position requires a strong customer focus and the ability
to prioritise and make decisions. This is a flexible, challenging and potentially rewarding team role.

The role will potentially involve some flexibility with working hours, as well as working from home on occasion. Skills required would include the use of live web chat, email and SMS as well as excellent telephony skills.

Business Aims and Objectives: 
To build new business and sustain repeat business through marketing activity and good customer care.  To expand on current customer ordering volumes.  As part of the team, to help achieve or exceed the financial objectives of the business
Recommend and implement improvements to improve office procedures and or profitability.

Customer Focus Order Processing – such as: 
Dealing with customers.
Taking orders and building strong client relationships. Assisting with queries and sourcing product information. 
Following up queries, tracking deliveries and identifying out of stock items. 
Promoting special offers via telesales activity. 
A working knowledge of SAP.
Having a working knowledge of the Practice Management Software customer care process. 
Being the initial point of contact for the customers of our Buying Group companies and taking ownership for resolving their initial enquiries.

Job Type: Full-time (38 hours a week)

Experience: Customer service: 1 year (Required)

Education: A-Level or equivalent (Preferred)

Click to apply

Ready to join the team?

We're looking for people from all walks of life interested in using their skills and expertise to create healthier futures and improve the lives of animals across the U.K. Want to see if you're a fit?
Email us to find out more