Animal care with a human touch

At MWI Animal Health we are united in our responsibility to create healthier futures for our patients, our customers and our people. We offer a supportive environment, competitive salaries and benefits and a chance to help change our industry. We welcome employees from all sorts of backgrounds and when you join us, you'll become part of a team of people with experience in industries from across the U.K. We're a close-knit group united in our purpose to improve the lives of animals and people everywhere.

MWI Animal Health by the numbers
associates in the U.K.

We try to be transparent across the business. We're not pushy with clients. We're honest about how and when we can benefit their business. We keep them in the lead. We ask questions. We find out what they need and advise.

ROSS TURNER, specialist business manager

Find the right role for you

MWI Animal Health is looking for professionals interested in creating healthier futures and impacting the health of animals through the U.K.

Customer Service Apprentice

Castle CARY

Working as part of a team, this role focuses on being the initial point of contact for customers from across the Animal Health group. Responsibilities include taking customer orders and managing customer enquiries, along with business development and adding value for customers. The role also requires the continued handling of day to day essential tasks and other duties which aid successful completion of our objectives. This position requires a strong customer focus and the ability
to prioritise and make decisions. This is a flexible, challenging and potentially rewarding team role.

The role will potentially involve some flexibility with working hours, as well as working from home on occasion. Skills required would include the use of live web chat, email and SMS as well as excellent telephone skills.

Business Aims and Objectives:
To build new business and sustain repeat business through marketing activity and good customer care. To expand on current customer ordering volumes. As part of the team, to help achieve or exceed financial objectives of the business. Recommend and implement improvements to improve office procedures and or profitability.

Customer Focus and Order Processing:
Taking orders and building strong client relationships. Assisting with queries, tracking deliveries and identifying out of stock items. Promoting offers via telesales activity.

General Office Duties:
General administration, including generation of written correspondence. Liaising with internal departments, fulfillment teams and associated staff on a professional basis. Assisting the team with filing of orders and general paperwork.

Future Prospects: 
For the right candidate there may be the opportunity to remain within the business and progress on to a permanent position.

Job Type: Full-time, Apprenticeship, Monday-Friday (40 hours)

Education: A-C/ 9-4 GCSE or equivalent in Maths and English (Desired)

Click to apply

Warehouse Team Manager


Mission of the Role:
Effectively manage your area of the warehouse operation according to the needs and priorities of the customer. Take ownership and accountability for all issues as they arise within your work area. To actively manage the processes on shift so that performance targets are consistently achieved and in line with financial constraints. To ensure all regulatory, security and H&S requirements are met at all times. Implement structure and organisation to the team and constantly challenge the status quo. Motivate a team to drive efficiency. Manage by walking within the warehouse to identify issues and operational improvements that can be made. Feed this to company stakeholders who can help drive best practice. 

Main Responsibilities:
Plan the training of staff, and monitor their performances and progress. Plan the layout of Goods In within the warehouse and organise equipment availability. carry out any other reasonable requests from your line manager.

Functional Competencies:
In-depth understanding of the current MWI business and warehouse systems. Ability to lead change. Understand the warehouse and transport interdependencies that links to customer services. Ability to use Excel/Access for analysis and report building. Great people manager and decision maker.

People Competencies:
Someone who can develop great relationships. Inspires people towards achievements and goals. Open to giving and receiving feedback. Networks to learn from others.Looks outside areas of interest for opportunities. 

Job Type: Full time

Experience: Warehouse Management: 2 years (Preferred)

Education and Experience: A background in operations and warehouse distribution. Experience in a high SKU environment. Experience with SAP and KNAPP WMS is an advantage. Previous experience managing a large workforce is desirable
Click to apply

Ready to join the team?

We're looking for people from all walks of life interested in using their skills and expertise to create healthier futures and improve the lives of animals across the U.K. Want to see if you're a fit?
Email us to find out more