Animal care with a human touch
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MWI Animal Health is looking for professionals interested in creating healthier futures and impacting the health of animals through the U.K.
Customer Service Advisor
working as part of a team, this role focuses on being the initial point of contact for customers from across the Animal Heath group. Responsibilities include taking customer orders and managing customer inquiries, along with business development and adding value for customers. The role also requires the continued handling of day to day essential tasks ad other duties which aid successful completion of our objectives. This position requires a strong customer focus and the ability to prioritise and make decisions. This is a flexible, challenging and potentially rewarding team role.
The role will potentially involve some flexibility with working hours, as well as working from home on occasion. Skills required would include the use of live web chat. email and SMS as well ass excellent telephony skills.
Business aims and Objectives:
To build new business and sustain repeat business through marketing activity and good customer care. To expand on current customer ordering volumes. To help achieve financial objectives. Recommend and implement improvements.
Customer focus and Order Processing:
Dealing with customer, taking orders and resolving problems. Assisting with inquiries and providing information. Following up queries, tracking deliveries and identifying out of stock items. Promoting special offers via telesales activity. A working knowledge of SAP, Practice Management software and the customer care process.
General office duties:
General admin, including generating written responses. Working with other departments, fulfillment teams and associated staff. Assisting the team with filing of orders and general paperwork. KPI's measured by abandoned calls, wrap codes and call evaluation.
- Office 365 Including Excel and Word
- Mitel Phone System
Job type: full time, temporary with the possibility of becoming permanent
Experience: Customer Services - 2 years
Education: A-levels or equivalent
Purpose with perks
Healthshield Health Cash Plan