The ideal candidate will drive forward the MWI Animal Health project management office and support the delivery of changes across the organisation. The project manager will play a key role in the Strategic Change programme, managing projects and setting up the project management office function.

The role will cover all aspects of project management, from discovery and feasibility; delivery and execution of change; PMO process set up; to stakeholder management and governance across a global community.

The project manager will lead through collaboration, bringing people together to deliver agreed project objectives whilst monitoring progress through best practice and strong communication.

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The Customer Services Consultant will be responsible for answering and logging incoming support calls to the department, managing a queue of calls, resolving calls efficiently, reassessing your workload each day and reassigning where appropriate. The consultant is also responsible for delivering the front line service to our customers in a professional and courteous manner.

The Customer Services Consultant will be providing both non-technical support to Practice Management Technology customers.

Work alongside the Technical Support team in order to obtain full information on issues reported by the customer. The consultant will have access to a team leader to assist and guide where possible.

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Business Development Managers (BDMs) are primarily responsible for the fully integrated, end to end, solution that is MWI Animal Health UK . Each BDM is responsible for (1) maintaining a very high level of hands-on support for existing customers of any one or any combination of individual MWI Animal Health UK businesses, (2) increasing awareness of and engagement in our fully integrated, end to end, solution, (3) selling ancillary products and services to existing customers of any one or any combination of individual MWI Animal Health UK businesses, and (4) identifying and developing new business prospects for any one or any combination of MWI Animal Health UK businesses, as well as the fully integrated, end to end solution that is MWI Animal Health UK. Veterinary experience is welcome but not necessary, and sales training is provided.
BDMs will need to be able to work with data in spreadsheets to present detailed and accurate business proposals to prospective and existing customers. This role will be supported by in-house specialists in inventory management, software implementation, veterinary business management, marketing and other related disciplines, in addition to a team of customer support and inside sales representatives.

Job responsibilities include customer acquisition for MWI Animal Health, Centaur Services, St Francis Group and Vet Space in an effort to build towards out MWI Animal Health end to end solution for veterinary practices; Work with teams throughout MWI Animal Health to deliver excellent customer services efficiently; Take an active interest in individual customer businesses and business goals with the objective of eventually participating in strategic business planning and implementation of solutions alongside customers; Be accountable for business growth, especially in your territory.

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The ideal candidate will assist the Regulatory Coordinator with the management of the Quality Management indexes, and any other administrative tasks required to comply with EU GDP Guidelines.

The Admin Assistant is responsible for, under the direction of the Regulatory Coordinator, ensuring the Quality Management records and Training Matrix are up to date.

Duties include:
Deviations, CAPA, and Change Control; SPOs; Training; Complaints: Controlled Drug Investigations; Internal Auditing.

The Admin Assistant is expected to learn additional duties at the discretion of the Regulatory Coordinator as and when required.


Functional Competencies:
Desired but not essential:
GDP operational experience and knowledge; Experience Training groups of people; Auditing experience.

Essential:
Demonstrates discretion and confidentially at all times; Effective communicator both in writing and verbally; Good planning/organisational skills; Intermediate Skills in Microsoft Word, Excel and Outlook.
*Please note this is a 12 month fixed term contract.

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Our cash plan offers employees money back on everyday health expenses including many medical, optical and dental prescriptions while providing access to additional services and alternative therapies.

We provide many of our employees private coverage options from a major provider in the U.K. These plans provide you and your dependents access to private hospital care should you need it.

We believe a team that's respected and compensated fairly is an empowered and effective one. Our employees are offered competitive pay and benefits packages. 

We offer our employees access to an auto-enrolment plan with a leading supplier of financial services. We match up to 6% of salary contributions before any tax is deducted.

All employees receive life insurance of six times their annual salaries, tax free, if they should pass in service. Sums are awarded to nominated family members or others.

In addition to the usual benefits, our Healthshield plan gives participants access to well-being services and even health-and-legal counselling services.

Health and wellness matters to us. In that spirit, we offer employees discounted rates to local gyms or gym subsidies to their preferred facilities.