Working as part of a team, this role focuses on being the initial point of contact for customers from across the Animal Health group. Responsibilities include taking customer orders and managing customer enquiries, along with business development and adding value for customers. The role also requires the continued handling of day to day essential tasks and other duties which aid successful completion of our objectives. This position requires a strong customer focus and the ability
to prioritise and make decisions. This is a flexible, challenging and potentially rewarding team role.

The role will potentially involve some flexibility with working hours, as well as working from home on occasion. Skills required would include the use of live web chat, email and SMS as well as excellent telephone skills.

Business Aims and Objectives:
To build new business and sustain repeat business through marketing activity and good customer care. To expand on current customer ordering volumes. As part of the team, to help achieve or exceed financial objectives of the business. Recommend and implement improvements to improve office procedures and or profitability.

Customer Focus and Order Processing:
Taking orders and building strong client relationships. Assisting with queries, tracking deliveries and identifying out of stock items. Promoting offers via telesales activity.

General Office Duties:
General administration, including generation of written correspondence. Liaising with internal departments, fulfillment teams and associated staff on a professional basis. Assisting the team with filing of orders and general paperwork.

Future Prospects: 
For the right candidate there may be the opportunity to remain within the business and progress on to a permanent position.

Job Type: Full-time, Apprenticeship, Monday-Friday (40 hours)

Education: A-C/ 9-4 GCSE or equivalent in Maths and English (Desired)

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Mission of the Role:
Effectively manage your area of the warehouse operation according to the needs and priorities of the customer. Take ownership and accountability for all issues as they arise within your work area. Actively manage the processes on the shift so that performance targets are consistently achieved and in line with financial constraints. To ensure all regulatory, security and H&S requirements are met at all times. Implements structure and organisation to the team and constantly challenge the status quo. Motivate a team to drive efficiency. Manage by walking withing the warehouse to identify issues and operational improvements that can be made. Feed this to the company stakeholders who can help drive best practice. Always have the customers at the forefront of all actions undertaken.

Main Responsibilities:
Plan the training of staff, and monitor their performance and progress. Continually review and provide regular feedback. Ensure workplace health and safety requirements are met, investigate any incidents/accidents and escalate issues that require it. Manage productivity within your area of control. Ensure KPI targets are achieved. Plan the layout of goods within the warehouse and organise equipment availability. 

Job type: Full time

Experience: Warehouse Team Manager: 3 years (preferred)

Flexible working Options: Not offered

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Mission of the Role:
Effectively manage your area of the warehouse operation according to the needs and priorities of the customer. Take ownership and accountability for all issues as they arise within your work area. To actively manage the processes on shift so that performance targets are consistently achieved and in line with financial constraints. To ensure all regulatory, security and H&S requirements are met at all times. Implement structure and organisation to the team and constantly challenge the status quo. Motivate a team to drive efficiency. Manage by walking within the warehouse to identify issues and operational improvements that can be made. Feed this to company stakeholders who can help drive best practice. 

Main Responsibilities:
Plan the training of staff, and monitor their performances and progress. Plan the layout of Goods In within the warehouse and organise equipment availability. carry out any other reasonable requests from your line manager.

Functional Competencies:
In-depth understanding of the current MWI business and warehouse systems. Ability to lead change. Understand the warehouse and transport interdependencies that links to customer services. Ability to use Excel/Access for analysis and report building. Great people manager and decision maker.

People Competencies:
Someone who can develop great relationships. Inspires people towards achievements and goals. Open to giving and receiving feedback. Networks to learn from others.Looks outside areas of interest for opportunities. 

Job Type: Full time

Experience: Warehouse Management: 2 years (Preferred)

Education and Experience: A background in operations and warehouse distribution. Experience in a high SKU environment. Experience with SAP and KNAPP WMS is an advantage. Previous experience managing a large workforce is desirable

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Our cash plan offers employees money back on everyday health expenses including many medical, optical and dental prescriptions while providing access to additional services and alternative therapies.

We provide many of our employees private coverage options from a major provider in the U.K. These plans provide you and your dependents access to private hospital care should you need it.

We believe a team that's respected and compensated fairly is an empowered and effective one. Our employees are offered competitive pay and benefits packages. 

We offer our employees access to an auto-enrolment plan with a leading supplier of financial services. We match up to 6% of salary contributions before any tax is deducted.

All employees receive life insurance of six times their annual salaries, tax free, if they should pass in service. Sums are awarded to nominated family members or others.

In addition to the usual benefits, our Healthshield plan gives participants access to well-being services and even health-and-legal counselling services.

Health and wellness matters to us. In that spirit, we offer employees discounted rates to local gyms or gym subsidies to their preferred facilities.