Animal care with a human touch

At MWI Animal Health we are united in our responsibility to create healthier futures for our patients, our customers and our people. We offer a supportive environment, competitive salaries and benefits and a chance to help change our industry. We welcome employees from all sorts of backgrounds and when you join us, you'll become part of a team of people with experience in industries from across the U.K. We're a close-knit group united in our purpose to improve the lives of animals and people everywhere.

MWI Animal Health by the numbers
associates in the U.K.

We try to be transparent across the business. We're not pushy with clients. We're honest about how and when we can benefit their business. We keep them in the lead. We ask questions. We find out what they need and advise.

ROSS TURNER, specialist business manager

Find the right role for you

MWI Animal Health is looking for professionals interested in creating healthier futures and impacting the health of animals through the U.K.

Customer Service Advisor 

Castle cary

About the Job:
working as part of a team, this role focuses on being the initial point of contact for customers from across the Animal Heath group. Responsibilities include taking customer orders and managing customer inquiries, along with business development and adding value for customers. The role also requires the continued handling of day to day essential tasks ad other duties which aid successful completion of our objectives. This position requires a strong customer focus and the ability to prioritise and make decisions. This is a flexible,  challenging and potentially rewarding team role.

The role will potentially involve some flexibility with working hours, as well as working from home on occasion. Skills required would include the use of live web chat. email and SMS as well ass excellent telephony skills.

Business aims and Objectives:
To build new business and sustain repeat business through marketing activity and good customer care. To expand on current customer ordering volumes. To help achieve financial objectives. Recommend and implement improvements. 

Customer focus and Order Processing:

Dealing with customer, taking orders and resolving problems. Assisting with inquiries and providing information. Following up queries, tracking deliveries and identifying out of stock items. Promoting special offers via telesales activity. A working knowledge of SAP, Practice Management software and the customer care process.

General office duties:
General admin, including generating written responses. Working with other departments, fulfillment teams and associated staff. Assisting the team with filing of orders and general paperwork. KPI's measured by abandoned calls, wrap codes and call evaluation.

Functional Competencies:
- Office 365 Including Excel and Word
- Mitel Phone System

Job type: full time, temporary with the possibility of becoming permanent 

Experience: Customer Services - 2 years

Education: A-levels or equivalent 
Click to apply

Ready to join the team?

We're looking for people from all walks of life interested in using their skills and expertise to create healthier futures and improve the lives of animals across the U.K. Want to see if you're a fit?
Email us to find out more