Working as part of a team, this role focuses on being the initial point of contact for customers from across the Animal Health group. Responsibilities include taking customer orders and managing customer enquiries, along with business development and adding value for customers. The role also requires the continued handling of day to day essential tasks and other duties which aid successful completion of our objectives. This position requires a strong customer focus and the ability
to prioritise and make decisions. This is a flexible, challenging and potentially rewarding team role.

The role will potentially involve some flexibility with working hours, as well as working from home on occasion. Skills required would include the use of live web chat, email and SMS as well as excellent telephony skills.

Business Aims and Objectives: 
To build new business and sustain repeat business through marketing activity and good customer care.  To expand on current customer ordering volumes.  As part of the team, to help achieve or exceed the financial objectives of the business
Recommend and implement improvements to improve office procedures and or profitability.

Customer Focus Order Processing – such as: 
Dealing with customers.
Taking orders and building strong client relationships. Assisting with queries and sourcing product information. 
Following up queries, tracking deliveries and identifying out of stock items. 
Promoting special offers via telesales activity. 
A working knowledge of SAP.
Having a working knowledge of the Practice Management Software customer care process. 
Being the initial point of contact for the customers of our Buying Group companies and taking ownership for resolving their initial enquiries.

Job Type: Full-time (38 hours a week)

Experience: Customer service: 1 year (Required)

Education: A-Level or equivalent (Preferred)

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Our cash plan offers employees money back on everyday health expenses including many medical, optical and dental prescriptions while providing access to additional services and alternative therapies.

We provide many of our employees private coverage options from a major provider in the U.K. These plans provide you and your dependents access to private hospital care should you need it.

We believe a team that's respected and compensated fairly is an empowered and effective one. Our employees are offered competitive pay and benefits packages. 

We offer our employees access to an auto-enrolment plan with a leading supplier of financial services. We match up to 6% of salary contributions before any tax is deducted.

All employees receive life insurance of six times their annual salaries, tax free, if they should pass in service. Sums are awarded to nominated family members or others.

In addition to the usual benefits, our Healthshield plan gives participants access to well-being services and even health-and-legal counselling services.

Health and wellness matters to us. In that spirit, we offer employees discounted rates to local gyms or gym subsidies to their preferred facilities.