Animal care with a human touch
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MWI Animal Health is looking for professionals interested in creating healthier futures and impacting the health of animals through the U.K.
Head of Client Projects & Service Delivery
The Head of Project & Service Delivery will lead and manage the implementation of customer facing projects and services into our client base, delivered by a range of multi-disciplinary technical and business teams. In doing so, to ensure the highest standards of quality and service, with a customer centric approach, whilst delivering cost effectiveness, efficiency and good business management.
Managing a team primarily based near Leeds, and with flexibility to travel across the UK to support both MWI and client sites as required, the ideal candidate will be based within reasonable travelling distance of the Leeds site and with good travel links to the rest of the UK (Leeds, Manchester, Birmingham and surrounding areas).
To design, development and implement operational project delivery processes that deliver on our objectives, both financial, human and operational. To execute those processes across multi-disciplinary teams that deliver seamless and integrated services within the customer solutions division. To play an active role in key account relationships, with direct engagement with customers at a senior level, ensuring our delivery strategy is optimised to meet client expectations. To work closely with the MWI commercial team management to ensure delivery capacity and operational processes will meet the demands of the business forecasts. To recruit, manage and lead teams that deliver cloud services, data migrations, implementation consultancy and hardware installations as they relate to all customer facing technological solutions. To identify and nurture talent, developing our associate resource to ensure their skills, attitude and productivity is of the highest possible standard to deliver business excellence. To prepare operational budgets and control spend in line with those budgets to provide good financial control of the department. As a senior leader within the MWI UK business, the role requires leadership by example with a visible commitment and demonstration of the highest standards of MWI UK's Guiding Principles of Behaviour. As part of the senior leadership team (SLT) to engage and take a full and active part in the SLT, designing and delivering departmental KPI's that reflect our customer centric, quality driven ethos, and intelligently challenging and supporting senior colleagues.
A minimum of 3 years experience in a similar role and 5 years experience of implementing business software solutions to customers, preferably in a professional services sector, a minimum of 8 years in total. With over 1000 customer sites using our solutions, proven experience of delivering multiple projects projects at any one time, moving at pace and to tight timescales, balancing the expectations of our customers and the needs of our business is essential. To understand the fundamentals of project management, in order to manage client relationships, expectations, resources, time , risk and budgets for successful outcomes for all stakeholders. Direct project management experience would be a benefit. The gravitas to conduct client relationships at a senior level and effect the best possible behaviours in our staff. Demonstrate team management and development experience. To have the financial acumen to understand the financial impact of decisions, across both customer projects and internal operations, and to therefore exercise sound commercial and business judgment in making such decisions.
We were founded by vets, for vets. Our Experience lead us to create a comprehensive solution flexible enough to help any veterinary practice focus on what matters most: caring for animals. To do it, we brought together best-in-class supply and distribution, practice management technology and buying group expertise to enable an end to end partnership for vets. The result is MWI Animal Health.
IT Systems Manager
The primary mission of this role is to take ownership and drive continuous improvement and development of the IT systems and applications provided to MWI customers, associates and suppliers. This is achieved through managing the resources under your leadership and working with the Head of IT to implement strategic changes, following proven methodologies such as ITIL and Agile to enable the business in a timely and structured manager.
Main responsibilities and KPI's include:
Manage the IT systems teams, ensuring they meet the standards set; Complete performance management tasks such as but not limited to PDRs and return to work; Work with the Product Owners to ensure Roadmaps for their respective area are in place and regularly updated to reflect the needs of the business; Contribute to IT Management decisions and strategy to drive the business forwards; Own the IT Architecture for MWI, ensuring it is regularly reviewed and assessed for optimum effectiveness; Maintain systems and applications in line with business continuity and disaster recovery plans; Collaboratively work with ABC IT to leverage the resources available to MWI; Provide advice and support to the MWI IT Support and business system teams; Keep up to date with technology including emerging technologies and adopting/recommending as appropriate; Seek out improvements in the technology and applications used and implement improvements where appropriate in line with business plan; Define project objectives and constraints, along with clearly defined scope documents; Work closely with our customers and partners to produce high level system design; Work closely with our partners throughout the system build phase.
Key Challenges and Limitations:
MWI Animal Health has a broad systems and applications base utilising industry leading technology. However, this has evloved, some is dated and some need rationalising to meet the standards of the Enterprise and of MWI Animal Health UK.
MWI IT is integrating with the AmerisourceBergen IT teams. Aligning MWI systems and applications with the appropriate model and therefore working with the appropriate teams is being defined and needs to be understood and influenced to provide MWI UK with the best option. Key contributiors will be the Head of IT from MWI AH and key stakeholders in ABC.
This role is a temporary contract for 12 months.
Purpose with perks
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