Animal care with a human touch
Find the right role for you
MWI Animal Health is looking for professionals interested in creating healthier futures and impacting the health of animals through the U.K.
Customer Service Advisor
to prioritise and make decisions. This is a flexible, challenging and potentially rewarding team role.
The role will potentially involve some flexibility with working hours, as well as working from home on occasion. Skills required would include the use of live web chat, email and SMS as well as excellent telephony skills.
Business Aims and Objectives:
To build new business and sustain repeat business through marketing activity and good customer care. To expand on current customer ordering volumes. As part of the team, to help achieve or exceed the financial objectives of the business
Recommend and implement improvements to improve office procedures and or profitability.
Customer Focus Order Processing – such as:
Dealing with customers.
Taking orders and building strong client relationships. Assisting with queries and sourcing product information.
Following up queries, tracking deliveries and identifying out of stock items.
Promoting special offers via telesales activity.
A working knowledge of SAP.
Having a working knowledge of the Practice Management Software customer care process.
Being the initial point of contact for the customers of our Buying Group companies and taking ownership for resolving their initial enquiries.
Job Type: Full-time (38 hours a week)
Experience: Customer service: 1 year (Required)
Education: A-Level or equivalent (Preferred)
Purpose with perks
Healthshield Health Cash Plan