About the Job:
working as part of a team, this role focuses on being the initial point of contact for customers from across the Animal Heath group. Responsibilities include taking customer orders and managing customer inquiries, along with business development and adding value for customers. The role also requires the continued handling of day to day essential tasks ad other duties which aid successful completion of our objectives. This position requires a strong customer focus and the ability to prioritise and make decisions. This is a flexible,  challenging and potentially rewarding team role.

The role will potentially involve some flexibility with working hours, as well as working from home on occasion. Skills required would include the use of live web chat. email and SMS as well ass excellent telephony skills.

Business aims and Objectives:
To build new business and sustain repeat business through marketing activity and good customer care. To expand on current customer ordering volumes. To help achieve financial objectives. Recommend and implement improvements. 

Customer focus and Order Processing:

Dealing with customer, taking orders and resolving problems. Assisting with inquiries and providing information. Following up queries, tracking deliveries and identifying out of stock items. Promoting special offers via telesales activity. A working knowledge of SAP, Practice Management software and the customer care process.

General office duties:
General admin, including generating written responses. Working with other departments, fulfillment teams and associated staff. Assisting the team with filing of orders and general paperwork. KPI's measured by abandoned calls, wrap codes and call evaluation.

Functional Competencies:
- SAP
- Office 365 Including Excel and Word
- Mitel Phone System

Job type: full time, temporary with the possibility of becoming permanent 

Experience: Customer Services - 2 years

Education: A-levels or equivalent 

Click to apply

Our cash plan offers employees money back on everyday health expenses including many medical, optical and dental prescriptions while providing access to additional services and alternative therapies.

We provide many of our employees private coverage options from a major provider in the U.K. These plans provide you and your dependents access to private hospital care should you need it.

We believe a team that's respected and compensated fairly is an empowered and effective one. Our employees are offered competitive pay and benefits packages. 

We offer our employees access to an auto-enrolment plan with a leading supplier of financial services. We match up to 6% of salary contributions before any tax is deducted.

All employees receive life insurance of six times their annual salaries, tax free, if they should pass in service. Sums are awarded to nominated family members or others.

In addition to the usual benefits, our Healthshield plan gives participants access to well-being services and even health-and-legal counselling services.

Health and wellness matters to us. In that spirit, we offer employees discounted rates to local gyms or gym subsidies to their preferred facilities.