Business Development Managers (BDMs) are primarily responsible for the fully integrated, end to end, solution that is MWI Animal Health UK . Each BDM is responsible for (1) maintaining a very high level of hands-on support for existing customers of any one or any combination of individual MWI Animal Health UK businesses, (2) increasing awareness of and engagement in our fully integrated, end to end, solution, (3) selling ancillary products and services to existing customers of any one or any combination of individual MWI Animal Health UK businesses, and (4) identifying and developing new business prospects for any one or any combination of MWI Animal Health UK businesses, as well as the fully integrated, end to end solution that is MWI Animal Health UK. Veterinary experience is welcome but not necessary, and sales training is provided.
BDMs will need to be able to work with data in spreadsheets to present detailed and accurate business proposals to prospective and existing customers. This role will be supported by in-house specialists in inventory management, software implementation, veterinary business management, marketing and other related disciplines, in addition to a team of customer support and inside sales representatives.

Job responsibilities include customer acquisition for MWI Animal Health, Centaur Services, St Francis Group and Vet Space in an effort to build towards out MWI Animal Health end to end solution for veterinary practices; Work with teams throughout MWI Animal Health to deliver excellent customer services efficiently; Take an active interest in individual customer businesses and business goals with the objective of eventually participating in strategic business planning and implementation of solutions alongside customers; Be accountable for business growth, especially in your territory.

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An office-based role, the Account Manager will be the primary sales contact responsible for the retention and growth of an existing customer base of veterinary practices who may not require a regular field-based contact but would benefit from a telephone based support.Acting as the primary commercial contact, the Account Manager will ensure customer retention through regular contact and advocating for the customer within MWIAH UK. The Account Manager will also be focused on gaining an understanding of the customer’s business objectives and providing solutions via the introduction of a range of relevant MWIAH products / services. The role will support the roll out of our MWIAH UK end to end solution for customers, including but not restricted to, wholesale, technology solutions and buying group services.

This role will require the ability to build a strong rapport with customers, asking searching questions to understand and uncover opportunities. It will also require basic spreadsheet skills in order to present various data to customers around pricing, profit and loss.
This role will be supported by in-house specialists in inventory management, software implementation, veterinary business management, marketing and other related disciplines, in addition to a team of customer support. Specific veterinary experience is welcome but not mandatory, full training will be given alongside on-going sales training.

Job responsibilities include ensuring a high standard of service to existing and prospective customers by owning issues and delivering solutions; Taking an active interest in individual customer business and business goals with the objective of eventually participating in strategic business planning and implementation of solutions alongside customers; Being accountable for business growth, especially in your customers base.

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Working as part of a team, this full time role focuses on being the initial point of contact for customers from across the Animal Health group.

Responsibilities include taking customer orders and managing customer enquiries, along with business development and adding value for customers.

The role also requires the continued handling of day to day essential tasks and other duties which aid successful completion of our objectives. This position requires a strong customer focus and the ability to prioritise and make decisions. This is a flexible, challenging and potentially rewarding team role. The role will potentially involve some flexibility with working hours, as well as working from home on occasion. Skills required would include the use of live web chat, email and SMS as well as excellent telephony skills.


Business Aims and Objectives:
To build new business and sustain repeat business through marketing activity and good customer care.

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Act as the mobile field service engineer on assigned open tickets and work in collaboration with engineering staff members to resolve customer affecting technical issues in order to maintain maximum customer satisfaction.

The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. Identifies, analyses, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers’ needs. They rely on experience and judgment to plan and accomplish goals.
Set up installations in house to include: servers, workstations, printers, till, scanners.
Set up equipment to be shipped for remote setup to include: terminals, servers, printers etc
Remote installation / set up: update AVC License's, installation of Voyager licenses on the server for additional PC's, installation of Microsoft Office, install printers
Creating Images

Site visits for network fault finding, virus removal, formatting workstations and servers, repair printers, fault finding within voyager, etc. Hardware fault finding – printers/scanners/PC’s etc

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Our cash plan offers employees money back on everyday health expenses including many medical, optical and dental prescriptions while providing access to additional services and alternative therapies.

We provide many of our employees private coverage options from a major provider in the U.K. These plans provide you and your dependents access to private hospital care should you need it.

We believe a team that's respected and compensated fairly is an empowered and effective one. Our employees are offered competitive pay and benefits packages. 

We offer our employees access to an auto-enrolment plan with a leading supplier of financial services. We match up to 6% of salary contributions before any tax is deducted.

All employees receive life insurance of six times their annual salaries, tax free, if they should pass in service. Sums are awarded to nominated family members or others.

In addition to the usual benefits, our Healthshield plan gives participants access to well-being services and even health-and-legal counselling services.

Health and wellness matters to us. In that spirit, we offer employees discounted rates to local gyms or gym subsidies to their preferred facilities.