Merlin

Merlin Practice Management

From customers to products, orders, inventory, clinical treatment, accounting and reporting we provide support, efficiency, automation and cross-practice visibility.

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Why choose Merlin?

What does Merlin do?

What are the benefits?

Extending Merlin

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Why choose Merlin?

Merlin is a cloud based practice management system that allows you to run operations within your veterinary practices, providing everything you need to engage with your clients, care for your patients, and manage your practice to increase profit. Every business is different and Merlin works in partnership to address pain points in your practices and help your business grow.

Whether you're a small independent veterinary business or a large chain, our solution can cater to your unique needs.

Want to see how it works? Watch our short demo below to get a glimpse of the powerful features and benefits Merlin PMS has to offer. And if you're ready for a deeper dive into its capabilities, book a more advanced demo with one of our knowledgeable team members who can answer all your questions.

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The role of our technology in practice advancement

Driving innovation

Helping your business grow

We understand that as businesses grow, diversify, and expand the benefit of being on one system is significant. Everything is in one place, with teams adhering to the same processes, same data, and centralised reporting.

What problems we solve

Merlin provides functionality to register your client, manage the patient journey through consults, treatments, and follow ups to referrals. It enables drug dispensing and payments of invoices. There is communication capability to connect with the client. Whilst Merlin provides the ability to run individual practices, it comes into its own when we scale up to large groups of practices. We provide multi-site capability to allow centralised coding, and pricing for your products.

What does Merlin do?

Appointments and schedule management
Book appointments across different sites and align with your clinical team’s schedule. Plus, Merlin’s auto prompt feature ensures you remember to schedule those all-important follow-ups. Link this with MWI Pet for client engagement and reducing calls into practice.

Client engagement

Register and manage client information. Merlin will drive compliance through workflow prompts and auto-reminders.
Stay connected to your customers with SMS, email, teleconsulting, and other MWI partner solutions. You choose which works for your practice and your clients.

Reporting

As well as the standard reports. Merlin provides Report Wizard. The Report Wizard allows you to not only tailor the data output, but also facilitates dynamic client management and communications.

Watch a short demo

Book a demo with a team member

Billing

Merlin supports all aspects of customer invoicing, from pre-treatment estimations, through to proactively managing debt, early settlement schemes and eClaims insurance payments.

In addition, the Health Care Plan module has an intuitive workflow that reduces admin, ensures your data integrity and tracks monthly direct debits.

Cloud-based

A cloud-based solution with all the benefits and features you would expect.

Merlin is hosted on the Azure platform, which as well as being highly secure helps you make progress towards your sustainability goals.

Integrations

Merlin is integrated with both hardware and software solutions - tills, printers, laboratory diagnostic integrations e.g. IDEXX, Milab, Abaxis.
Digitally enable your practice to seamlessly integrate with a choice of market-leading solutions, tools, and applications.

Simply choose the ones that work for your practice, and leave the ones that don’t.

Inventory management

Efficiently manage your stock by setting stock levels, implementing automated repeat orders, viewing stock across different sites, and scheduling product price updates. You will know what products are coming in your MWI Wholesale delivery, with batch number and expiry date automatically captured and updated in your system.

Patient management

Standardise your clinical notes and have all patient data in one place.

Easy setup templates will automate invoicing based on the procedures and treatments your team have performed, so you know you are billing accurately.

Pharmacy home delivery

Get veterinary medicines delivered directly to your client.

The eCommerce experience streamlines the repeat prescription journey and reduces unnecessary phone calls and footfall to your already busy reception team.

Merlin release notes

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What are the benefits?

We help mixed-practices with their needs in the companion animal, farm, and equine space with digital solutions. Merlin provides this capability to the enterprise business at scale and today we run veterinary practice operations for thousands of sites.

Efficient eCommerce workflow management
Run efficient operational workflows
Increase practice profitability

Multi-site visibility and compliance
Reduce calls into practice
Enable remote work for farm/equine vets

Extending Merlin

Digitally enable your practice to seamlessly integrate Merlin with a choice of market-leading solutions, tools, and applications.

Choose the integrations that work for your practices or choose a custom Integration of your choice.

Learn more

Software Advice overall rating

5 Stars

⭐⭐⭐⭐⭐

"Automatic ordering based on inventory management pre-sets is great and saves lots of nurse time. We love the ability to email and text clients straight from the file."

The Brook Veterinary Surgery

"Merlin helps us on a day-to-day basis, not just through the management system but through their integrations with our internal laboratory equipment, workflow systems and wholesaler to name a few. The consistent development of the platform and addition of new features/integrations helps the practice keep moving forward in an ever-expanding digital world."