December 9, 2020

Christmas Opening Hours 2020

Information regarding your deliveries and support over the Christmas period.

Please find below important information on when to expect your deliveries and hours of support over Christmas and New Year for all MWI Animal Health services.

Wholesale Customer Services Opening Hours:

Thursday 24th December (Christmas Eve)
08:00-17:00

Please note any orders placed on Thursday 24th, Friday 25th and Saturday 26th December will be delivered on Tuesday 29th December.

Christmas Day & Boxing Day
Closed

Monday 28th December (Bank Holiday)
Closed

Tuesday 29th December
08:00-19:30

Thursday 31st December (New Year's Eve)
08:00-17:00

Please note any order placed on Thursday 31st December and Friday 1st January will be delivered on Monday 4th January 2021.

Friday 1st January 2021 (New Year's Day)
Closed

Monday 4th January 2021
08:00-19:30

Normal opening hours and delivery times resume.

If you have a dedicated delivery day, your order will be rescheduled for the next working day. If you would like us to deliver on an alternative day because your clinic is closed, please call customer services on 03300 947 587.

Schedule 2 Drug delivery information:

REMINDER: We can only process orders against an original home office requisition request form (FP10CDF)

Important: Please observe delays of Royal Mail Post over the Christmas period, see below. It is advisable to check your stocks 2-3 weeks before the Christmas week and order accordingly.

Royal Mail have provided the following delivery times of the Christmas period:

Wednesday 23rd December for delivery on Thursday 24th December
Orders resume on Tuesday 29th December for delivery Wednesday 30th December
Wednesday 30th December for delivery Thursday 31st December
Monday 4th January - deliveries resume as normal

Practice Management Software Support Opening Hours:

Thursday 24th December (Christmas Eve)
08:00-17:00
Out of Hours: 17:00-20:00

Christmas Day & Boxing Day
Office Closed
Out of Hours: 09:00-13:30

Sunday 27th December 
Office Closed
Out of Hours: 09:00-13:30

Monday 28th December (Bank Holiday)
Office Closed
Out of Hours: 09:00-13:30

Tuesday 29th December
Usual Office Opening Hours
Out of Hours: 17:30-20:00

Wednesday 30th December 
Usual Office Opening Hours
Out of Hours: 17:30-20:00

Thursday 31st December (New Year's Eve)
08:00-17:00
Out of Hours: 17:00-20:00

Friday 1st January (New Year's Day)
Office Closed
Out of Hours: 09:00-13:30

Normal office opening hours and out of hours emergency support resume from Monday 4th January 2021.

Buying Group Office Support Opening Hours:

Thursday 24th December (Christmas Eve)
09:00-17:00

Christmas Day & Boxing Day
Office Closed

Monday 28th December (Bank Holiday)
Office Closed

Tuesday 29th December
Usual Office Opening Hours

Wednesday 30th December
 
Usual Office Opening Hours

Thursday 31st December (New Year's Eve)
09:00 - 17:00

Friday 1st January 2021
Office Closed

Normal office opening hours resume from Monday 4th January 2021.